Terms of service

TERMS AND CONDITIONS – ESSEX LUXE BEDZ LTD

Trading As Essex Luxe

Effective Date: 20 January 2026

1. ABOUT US

These Terms and Conditions apply to purchases made on www.essexluxe.co.uk, through our Essex Luxe showroom, or through remote orders placed via phone, email, or WhatsApp.

The website is operated by Essex Luxe Bedz Ltd, trading as Essex Luxe. In these terms we refer to Essex Luxe Bedz Ltd as “We”, “Us”, or “Our”.

Company Details:

Company Number: 16487653

Contact Details:

Website: www.essexluxe.co.uk
Email: support@essexluxe.co.uk
Landline: 01206 291306
Mobile/Whatsapp: 07341 427211

2. THESE TERMS, AND HOW THEY WORK

These Terms cover buying products from our website, purchases made in our showroom, including delivery, and using our website.

If you buy from us, these Terms form the contract between you and us. If any part of these Terms is found to be unenforceable, the rest will still apply.

We may update these Terms from time to time. The version in force when you place your order will apply to that order, unless the law requires changes.

3. DEFINITIONS

Consumer: An individual buying mainly for personal use.
Business Customer: Anyone buying mainly for trade, business, or professional purposes.
Products: Bed frames, mattresses, sofas, wardrobes, mirrored furniture, blanket boxes, and any other items sold on our website or in our showroom.
Bespoke Products: Goods made to your specifications, for example custom sizes or other clearly personalised changes that we confirm in writing.

4. PRODUCT INFORMATION, AND IMAGES

We take care to describe products accurately, including key dimensions. Images may look different on different screens and under different lighting conditions.

4.1 Fabric And Colour

We offer free fabric samples for many products, and we strongly recommend ordering samples if you are unsure. If you choose not to order samples, you accept the risk that colour and texture may look different in your home compared with photos online.

4.2 Errors

If we discover a material error in a product description or price after you order, we will contact you as soon as possible. You can choose to proceed with the corrected details or cancel for a full refund.

5. ORDERS, AND WHEN THE CONTRACT IS FORMED

Your order is an offer to buy products from us. The contract is formed when we send you an order confirmation email.

If a product becomes unavailable after you order, we will contact you and refund any amounts paid for that unavailable product.

6. PRICES, PAYMENT, AND PROMOTIONS

Prices are shown in Pounds Sterling. Payment options are shown at checkout or confirmed in our showroom. You must use a payment method you are authorised to use.

6.1 Discount Codes

Discount codes may be limited to one per order, unless we state otherwise. Discount codes cannot be combined unless we state otherwise. We may withdraw or change promotions at any time, but this will not affect orders already confirmed.

7. DEPOSITS

For some orders, we may offer a deposit option. A deposit is part payment towards the total price.

If you cancel a standard, non-bespoke order, your deposit will be refunded in line with Section 10. If you cancel a bespoke order, different rules may apply – see Section 10.9.

8. CHANGES TO ORDERS

If you want to change your order, contact us as soon as possible. If we can make the change, we will confirm any price difference and any impact on lead times. If the order is already in production or allocated for dispatch, changes may not be possible.

9. DELIVERY, ACCESS, AND RISK

9.1 Delivery Areas

We deliver only to UK Mainland.

9.2 Estimated Delivery Times

Delivery dates shown on the website are estimates, not guarantees, unless we explicitly confirm a guaranteed service in writing. Many of our products are made to order, and lead times can vary by product and time of year.

9.3 Rapid Delivery Option

In certain circumstances, we may be able to offer a rapid delivery service for selected products. If you require faster delivery, please contact our team to enquire about rapid delivery availability before placing your order.

Rapid delivery services:

Are subject to product availability and delivery capacity
May not be available for all products or locations
Will incur an additional delivery charge which will be confirmed before the order is processed

9.4 Delivery Method

Standard Delivery is to the front door of your house or flat.

9.5 Access Responsibilities

We only deliver to the front door of your house or flat unless agreed otherwise. You must make sure the delivery route is clear and safe, including corridors, stairs, and doorways. You should measure access points before ordering, especially for large headboards.

If we cannot complete delivery due to access restrictions, we may need to rebook. We may charge a reasonable re-delivery or re-booking fee to cover carrier costs. We will tell you the fee before rebooking.

9.6 Missed Delivery

If a delivery slot is booked and nobody is available to accept delivery, or access is not possible on arrival, this may count as a failed delivery. We may charge a reasonable fee for re-delivery or storage, based on the costs we incur.

9.7 Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, for example severe weather, major traffic disruption, or courier network disruption.

9.8 Risk And Ownership

Risk passes to you when the products are delivered to your address. Ownership passes to you when we receive full payment for the products.

10. CANCELLATIONS, RETURNS, AND REFUNDS

This section applies to Consumers. Business Customers should contact us before ordering, as different rules may apply.

You can cancel your order within 14 days, starting the day after you receive the products, unless an exception applies in Section 10.9. To cancel, email support@essexluxe.co.uk with your order number and request.

11. DAMAGED, MISSING, OR FAULTY ITEMS

Please inspect packaging and products on arrival and report damage or missing parts as soon as possible, ideally within 24 hours of delivery. If products are faulty or not as described, you have legal rights under UK Consumer Law.

12. WARRANTY

At Essex Luxe Bedz Ltd, we take pride in the quality and craftsmanship of our bespoke beds and mattresses. To give our customers peace of mind, all our products come with a warranty covering manufacturing defects under normal use.

13. ASSEMBLY SERVICE

Assembly services may be available in certain locations. If assembly is required, please contact our team before ordering to confirm availability. An additional fee may apply.

14. FINANCE, AND THIRD-PARTY PAYMENT OPTIONS

We may offer instalment or finance payment options through third-party providers such as Klarna. If you choose to use these services, the finance agreement will be between you and the finance provider and you must refer to their own terms and conditions.

15. MARKETING

We will only send marketing emails or messages if you have opted in or where permitted by law.

16. WEBSITE USE, AND INTELLECTUAL PROPERTY

All website content including text, graphics, images, and design belongs to Essex Luxe Bedz Ltd or its licensors and is protected by intellectual property laws.