Frequently Asked Questions
Are your beds manufactured in the UK?
Yes. Every Essex Luxe bed is artisanally handcrafted within the United Kingdom. We use premium, fire-retardant materials to ensure the highest standards of safety, durability, and comfort.
Do you offer bespoke or custom designs?
Absolutely. We specialize in bespoke upholstered furniture. You may customize the dimensions (Single to Super King), fabric type, color, headboard height, and storage configurations (Ottoman or drawers).
What is the standard lead time for delivery?
As each bed is made-to-order, our standard delivery window is typically 1–2 weeks.
Do you offer an expedited delivery service?
Yes. A Rapid Delivery Service is available for a £50 surcharge. Please contact our team via WhatsApp to confirm the current availability for your specific requirements.
Where do you deliver?
We provide nationwide delivery across the UK Mainland. For special delivery requests or remote areas, please consult our team prior to ordering.
Do you offer free delivery?
Yes. We offer complimentary delivery to all UK Mainland addresses on every order.
Do you supply mattresses?
Yes. We offer a curated selection of high-quality mattresses, including Orthopaedic, Pocket Spring, and Luxury Comfort options, designed to complement our bed frames.
What sizes of beds and mattresses are available?
We offer all standard UK dimensions: Single, Small Double, Double, King, and Super King. Custom sizing is also available upon request.
Do you offer finance or payment plans?
We offer flexible finance options to make your purchase easier. You can split your payment using Klarna or our convenient installment plans at checkout. We are also actively working on adding even more payment methods soon.
Is there a warranty on my purchase?
Yes. All beds are backed by a manufacturer’s warranty covering structural defects, providing you with long-term peace of mind.
What is your return policy?
Because our beds are bespoke and handcrafted to your specific color and size requirements, they are non-returnable. We strongly recommend ordering our free fabric samples to ensure you are satisfied with your choice before production begins. Refer to Return Policy for more details.
Can I visit a showroom?
Yes! While we are a dedicated online retailer offering competitive prices, we invite you to experience our luxury designs firsthand at our new physical showroom. Visit us at Unit 2, Rota House, 360 Cowdray Avenue, Colchester, CO1 1YA. Our team is also available via WhatsApp for real-time guidance or to book a dedicated digital consultation before you visit.
How can I contact your team?
For the fastest response, please message us via WhatsApp (07341 427211) or email us at support@essexluxe.co.uk. Refer to Contact For More Details.